Why use the EcO probe?
EcO is a pool/spa probe connected with our mobile application. Our probe helps pools/spa owners to keep clean and safe water, simplifying maintenance. The probe provides treatment advice and a step-by-step explanation about pool/spa care.
⚠️ Delivery will start on 16th August.
Compatibility of the probe
This pack includes :
- One EcO probe;
- Start guide;
- Free products (1 kg pH+, 1 kg pH-, 1 kg shock chlorine);
- 5 test strips to measure Total Alkalinity, Hardness, and stabilizer;
- One iopool Gateway Bluetooth / WiFi (2022 version);
- One cup to measure your products;
- Unlimited access to the mobile app without any subscription.
This pack is designed to test our products. The consumption of maintenance products depends on factors such as the size of the pool, its nature, the weather, etc. Once your stock of samples is exhausted, you can order the necessary products from our online shop.
Use it with our app
How does it work?
Download the iopool app and configure your pool/spa. Then follow the step-by-step procedure. There you go! EcO feeds your water data back to your smartphone when you are near your pool and provides you with treatment recommendations to keep the water clear and safe for your family!
- Easy to set up and use;
- 2-year warranty;
- More precise than manual testing.
Commonly asked questions
What if I am not satisfied?
There is little chance that this will happen because trying an EcO is adopting it! However, if you were not completely satisfied, don't worry: we offer a "Satisfied or refunded" guarantee valid for 30 days after purchase.
Can I use the probe with another brand of products than iopool?
Yes. However, for the best experience, we recommend using the iopool brand as our recommendation engine is based on our products.
What is the lifespan of the probe?
EcO has a lifespan of 2 years, after which you will have to order a replacement module including a new battery and sensors. Buying this module extends the warranty for two more years.
What is the warranty period of the probe?
The EcO probe is guaranteed for 2 years from the date of purchase.
Do I need to pay for any subscription?
No. You can access all functionalities without any subscription, including customer assistance by chat.
Can I access my data around the world?
This is possible with the iopool Bluetooth / Wi-Fi Gateway included in this pack. By default, EcO uses Bluetooth Low Energy (BLE) technology to send data to your smartphone, so you have to be near the pool (approx. 9 m).
What are the water parameters monitored by the probe?
- The water temperature;
- The disinfection capacity (Redox capacity, ORP);
- The pH (hydrogen potential).
Moreover, thanks to the initialization process, our calculation algorithms have 3 important parameters:
- The hardness of the water;
- The alkalinity of the water;
- The amount of stabilizer (cyanuric acid level).
Your question is not on the list?
Consult the dedicated section of our FAQ or contact us via in-app support or on the website.
After initialization, you can't get EcO out of the water. See this article for more information.